Undeniably, workforce safety in Field Service environments is critical to good and effective operations. Yet, too often the activities and disciplines that have the greatest impact are an afterthought. Of course it is more urgent to attend to customer or plant issues when those arise. So we need to ensure those are covered while still having a proper focus on the health and safety of the workforce.
Safety meetings are scheduled months out, but are they truly productive? One operator found a 50% reduction in reportable incidents by providing an online interactive safety course to staff as a self-service aid during downtime as well as during scheduled safety meetings.