Automated workforce management systems have matured to the point where there are great proven results
in productivity improvements. They are not, however, a panacea that will cure all the ills of supervising a
field force. As a matter of fact, they may only serve to automate bad habits.
Here's an analogy: If I went out to the golf store and bought a $500 driver, expecting to go on the pro tour, I
would be sadly disillusioned. The truth is, my swing is really bad. I should be interested in buying that
driver only after I've got everything else working right and when my desire is to shave two or three strokes
off my game. So it is with automated systems. They will certainly "shave strokes" off your game and make
for a much improved operation, but only if your operation is already sound. Consider a few things that can
be done in a non-automated fashion to improve performance and productivity.
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