The GPS tools available today all provide alerts (text and email) to a supervisor that indicate in real time when a speeding event occurs. If not set up properly, these alerts can overwhelm a supervisor and, if not understood, can cause a stop to the work day to investigate. In order to set up how it will be managed, consider two items to baseline:
1. Drivers speeding 11 miles over a speed limit for more than two minutes
2. Drivers speeding over a posted speed limit for any duration of 15 miles per hour
A driver speeding 11 miles an hour over a posted speed limit for some duration may
possibly be passing a large vehicle and that should not last more than a minute. A driver
going more than 15 miles over a posted speed limit should be considered dangerous.
Managing the incident: When a speeding alert is received, don’t panic! The worst
thing to do (unless it is egregious) is to immediately contact the driver. Rather, save that
discussion for the end of the day. Once drivers realize that this information is being
taken seriously, two things will happen: they will self-correct going forward and they will
tell their peers, resulting in fewer overall incidents.
Baselining: In the long term, capture the number of events from a team of drivers (in
whatever way the company creates a team). It can be done weekly or monthly.
Managing the individual incidents will cause a natural drop in the numbers. If three
months of data is displayed prior to presenting it to the workforce, a typical improvement
looks like the following graph.
Do not underestimate the value of reductions in speeding incidents. The “moving
billboard” that is racing around town has everything to do with customer (or potential
customer) perception of the company. Drivers should always be communicated with to
make sure they know the importance of public image.
There is another reason for managing driver speeding; it is a safety issue. As speed
increases, the risk of injury increases dramatically. The chart above shows that the
faster a driver is moving the greater the chance will be for the driver to have an injury.
This is especially true once the vehicle speed approaches 50 miles per hour and keeps
escalating. Technicians may claim that they feel rushed in order to complete the day’s
work. Certainly the push to increase productivity can cause this consternation. In
managing speeding behaviors, it is important to let the driver know that their travel time
is built into the job and that more coherent routing, rather than speeding, will provide the
2018 opXL, LLC. All Rights Reserved.