One of the many benefits of GPS is that it provides absolute information regarding the time a vehicle arrived at a location, as well as the absolute time that the vehicle left that location. In the case of a tech who works from home, even time sheets may be of interest based on departure and arrival times from a home start location. Integrated with a WFM tool, a comparison can be made between when a vehicle arrives and when the tech changes status from “enroute” to “on job.”
Dispatchers can observe this information by hovering over a stopped vehicle to see the variance. Reporting for the average variance in arrival and “on job”status indicationwill demonstrate a tech’s diligence in maintaining proper work status. The graphs below are representative of how this would look. Again, using a baseline to understand what needs to be improved will be important in making the improvements! Why is this important? A major complaint of any technician or installer is that there is not enough time to do the work that is issued. The one thing they can do to prove that concern (or disprove it!) is to accurately portray the time spent at a customer location. This is best captured by accurate time stamp in the WFM system.The first graph is the variance in minutes from the time a vehicle stops at a customer job site until the tech changed status to “on job.” The second graph is the variance in time from when the tech closed the job until the vehicle started moving. An ideal world would be one in which there was a one-minute variance between these occurrences. Before worrying that a tech may be “gaming the system”, there is a higher probability that they are lacking attentiveness to job status. Simple discussions with drivers will help them to understand that it comes back to help them when analyzing the time a job requires to be completed properly.