1. Managed technical operations organizational alignment and reporting elements 2. Program management for installation of network monitoring appliances in 1100 locations 3. Program management for installation of outside plant monitoring equipment in 5000 vehicles nationwide 4. Managed the onboarding of 60,000 transponders into a network monitoring platform 5. Reduction of MTTR (Mean Time To Repair) by 25% over a 9 month period for a major telecommunications provider 6. Created interactive playbook for 5,000 member engineering organization to support product development efforts 7. Reduced "order to cash" cycles from 180 days to 60 days for a fortune 100 telecom provider 8. Evaluate and Analyze automatic workforce management implementations and create change management solutions to drive employee acceptance
